Terms and Conditions

1. Company Information

Tankless Xperts provides residential plumbing services including tankless water heater installation, repair, replacement, maintenance, and other plumbing-related services throughout Utah.

References to "Tankless Xperts," "we," "our," or "us" refer to Tankless Xperts and its employees, contractors, representatives, and affiliates.

References to "you" or "customer" refer to users of this website and customers requesting services.

2. Services Provided

24 Hour Service provides plumbing services including, but not limited to:

• Tankless water heater installation
• Tankless water heater repair
• Tankless water heater replacement
• Tankless system maintenance
• Traditional water heater services
• Plumbing repair services
• Drain and sewer services
• Fixture installation and repair
• Water filtration and softener services
• General residential plumbing services
  

Service availability may vary based on geographic location, scheduling, technician availability, weather conditions, and other factors.

3. Estimates and Pricing

Quotes and estimates provided by 24 Hour Service are based upon information available at the time of inspection or request. Final pricing may vary due to:

• Existing plumbing conditions
• Hidden issues discovered during work
• Additional materials required
• Code compliance requirements
• Structural modifications
• Customer-requested scope changes
  

Any additional work outside the original estimate may require customer approval. Unless otherwise stated, estimates do not guarantee pricing for future work.

4. Scheduling and Appointments

Customers requesting appointments agree to provide accurate contact information and reasonable access to the property.

Appointment times are estimated arrival windows and cannot always be guaranteed due to:

• Emergency service calls
• Traffic conditions
• Weather
• Prior service delays
• Unforeseen circumstances
  

We will make reasonable efforts to communicate delays when possible.

5. Cancellations and Rescheduling

Customers may cancel or reschedule appointments by contacting 24 Hour Service.

Late cancellations or missed appointments may be subject to service fees where permitted by law.

24 Hour Service reserves the right to cancel or reschedule appointments due to weather, safety concerns, technician availability, emergencies, or circumstances outside our control.

6. Payment Terms

Payment is due according to the terms outlined on invoices, estimates, or service agreements. Accepted payment methods may include:

• Credit cards
• Debit cards
• Checks
• Financing options (if available)
• Electronic payments
  

Late payments may be subject to additional fees where legally permitted.

Customers agree to pay all charges associated with authorized work.

7. Warranties

Certain products installed by 24 Hour Service may include manufacturer warranties.

Labor warranties, if offered, will be communicated separately and may vary depending on the service provided. Warranty coverage may not apply if:

• Equipment is modified
• Systems are improperly maintained
• Third parties alter installed work
• Damage occurs from misuse, neglect, freezing, acts of nature, or improper operation
  

Manufacturer warranty terms remain subject to their own conditions.

8. Customer Responsibilities

Customers agree to:

• Provide safe and reasonable property access
• Disclose known plumbing issues
• Secure pets during service visits
• Ensure utilities are operational when required
• Remove obstacles that may interfere with service
  

24 Hour Service may decline or postpone service if working conditions are considered unsafe.